FAQs
Digital product orders cannot be canceled or refunded once payment has been processed.
If the Digital product you download does not match what was advertised, reach out to us using the form below and we will do our best to assist you
Once your payment is processed at checkout you’ll be able to download your products there but you'll also receive a confirmation email containing an additional digital download. If you're still having issues please fill out the contact form below explaining your issue in great detail and someone will assist you.
Typically, issues accessing files can be caused by the following reasons:
If nothing happens when you click the download link, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.If your computer states that the file has been corrupted, delete the file and try downloading it again. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please download the required program and try opening the file again.
- If you tried downloading multiple downloads at once this could corrupt your files
- Your web browser may need to be updated, have it cookies cleared or try downloading via a different web browser
- You may need to try downloading with different internet